Prepaid and online
Easily manage accounts, payments and top-ups, recharges, and credits, providing flexibility to create your own experience.
Post-paid and subscription
Implement the billing cycle and payment collection you need, backed by accurate charging and account control.
Multiple bundle options
Build any combination of data, messages and voice to provide the optimum packages for your target subscriber base.
Rollovers and groups
Differentiate by enabling bundle rollovers. Shared plans for families and groups, ensure value across multiple subscriptions.
Web Self-care
Online portals to enable your subscribers to manage their services and accounts, with integrated support functions.
SMS Self-care
Use messaging to support your customers, with two-way interaction via messaging and to provide service updates, tips and alerts.
IVR Self-care
Configurable IVR options to design optimised workflows so subscribers can retrieve information and make service requests.
Voicemail
Voice messaging and voicemail options to help build the right customer experience for your target segments and their needs.
Web API
Easily integrate with new partners, add new applications and more with a comprehensive API to extend Mobile Cloud.
Payments
Manage payments and credits to accounts via cards, vouchers and bank debits, providing a simple and comprehensive customer process.
Logistics
Manage shipments to customers of physical SIMs, as well as activation and provisioning of eSIMs from a single automated hub.
Number portability
Enable customers to port their number from other networks with seamless transfer and in compliance with local regulations.
Number activation
Allocate new numbers from your range, automatically provision them, and provide timely customer updates, securely tied to user accounts.
Customisation and adaptation
Tune your service portals to match your requirements, brand, and the service experience you seek to offer, delivering the best journey.
MVNOs and sub-brands
Mobile Cloud is fully multi-tenant allow you to activate new MVNO and differentiated sub-brand propositions to maximise wholesale profits.
Recruit new brands
Sign up new brand partners and help them to launch mobile offers that complement their existing services and target customer base.
efficient mvno operations
Enable business efficiency and market focus
Mobile Cloud enables lean operations to ensure agility, backed by rich automation across the entire stack
Automated to the core
Mobile Cloud is backed by automated processes and workflows, to accelerate operational delivery.
Simple tariff plan creation
Create, change and update tariffs for your customers with full control and immediate implementation, fully aligned with billing cycles.
Build and update bundles
Compose, track and tailor bundles by combining data, voice and messaging for competitive advantage and sticky offers.
Configurable notifications
Ensure proactive communication with your customers with configurable account alerts and multi-channel notifications.
“We chose Digitalk for the product quality and the superior support offered. As we evolve and grow, Digitalk will continue to be our preferred partner for new services and in new markets.”
Manager
Llamaya Móvil
“We chose Digitalk for its reliable platform and the services they provide. Digitalk Mobile Cloud will play an important role in our continued growth in the MVNO sector, as we bring on new partners and provide increasingly sophisticated digital experiences for their customers.”
Strategy & Wholesale Director
Vodafone
“Digitalk enabled Talkmobile to take full operational control of its MVNO service, in an extremely challenging environment. We now have a platform from which we can manage our operational costs, as well as bring new services to market in a cost effective and innovative manner. Ultimately, we can deliver a better value service both to our subscribers and back into the business.”
CEO
Talkmobile
“We regard Digitalk as a partner not just as a supplier. We have developed a successful relationship over many years and are always delighted by how Digitalk takes the initiative to support our development as we grow and continually improve.”
Now Mobile
scalable mvne as a service
Cost-effective, on-demand scaling
Mobile Cloud delivers a truly scalable and modular solution to ensure smooth growth and elastic, seamless expansion
Web API
Easily integrate with new partners, add new applications and more with a comprehensive API to extend Mobile Cloud.
Payments
Manage payments and credits to accounts via cards, vouchers and bank debits, providing a simple and comprehensive customer process.
light mvno or full mvno
Light or full MVNO – choose the model that suits
Mobile Cloud allows for a range of deployment models and maximum flexibility, meaning you can switch from a light to a full MVNO architecture as your business grows and evolves
MVNO business intelligence and campaigns
Rich business intelligence and campaign management
Mobile Cloud’s powerful business intelligence and campaign management tools enable MVNOs to easily optimise operations and create actionable insights
Business intelligence
Integrated, powerful tools that deliver insight and data to operate and evolve your business, driving efficiency and boosting your bottom line.
Segmentation for your market
Target your offers more effectively with accurate segmentation and continuous feedback to ensure consistent alignment with their needs.
Campaign management
Create automated campaigns that enable targeted offers to be delivered, measure effectiveness and deliver with personalised promotions.
Loyalty programmes
Build programmes that reflect subscriber behaviour and experience, enhancing NPS and your brand, throughout the customer lifecycle.
