Solving the big problem of harnessing the power of the cloud via analytics, alerting and business intelligence

Digitalk Carrier Cloud’s the system you’ll benefit most from if you’re looking to cloudify your business.

A few weeks ago, we set out on a journey with you to map out practical, tech-driven solutions to what we see as the six biggest challenges for wholesale operators.

We had identified these—after extensive dialogue with our customers--as:

• Getting a better handle on network routing
• Assuring revenue as much as possible
• Combatting telecom fraud
• Accessing all that’s needed to satisfy premium enterprise-level contracts
• Optimising rate management
• Truly leveraging the power of the cloud.

Digitalk wants to help your business. We’ve done that through a new series of short information guides to each of these problems in turn.

So far in this series we’ve looked at network routing, revenue assurance, fraud, working better with the enterprise and optimising rate management.

Last but not least, we want to close the series with a look at the sixth of our big problems: are we truly leveraging the power of the cloud?

Let’s back up to see why this is an issue at all. No-one would deny that in 2022, we exist in an integrated, global information economy. It’s a world where the availability and accuracy of data can make the difference between not just operational profit and loss anymore, but the literal life or death of your organisation.

Nowhere is this truer than in today’s hyper-competitive telecommunications ecosystem. In a marketplace continually pushing and pushing to ever-slimmer margins, having the right data at the right time is the only way to work at a digital pace—opening the opportunities you want to seize, and swerving the threats that might rob you of your future.

Here's the problem, though:

Do you have the data processing nous and infrastructure to cope?

If knowledge is power, then lacking in knowledge leaves you helpless in front of the competition. But the competition has an advantage. They’re investing in the data analytics equivalent of a supercar, and you’re still buying buggy carriage whips.

When it comes to working with data--and more critically, presenting that information back to your decisions in real-time--the emerging technologies of AI, machine learning and big data can call for resourcing beyond your current capacity.

The good news is, it can be provided by cloud operators supporting hundreds of operations, and therefore able to take advantage of the same form of data technologies that underpin Amazon, Google, and which drive today’s ultra-high speed stock markets.

If you aren’t in an environment large enough to support these heavy-duty analytical and deep data mining technologies, you will miss opportunities. But just as importantly, you are missing out on just-in-time information that will give you deep, instant access to the real status of your platform at any given moment.

That happens not only by being given just-in-time notifications about your platform, but also by being able to predict what is going to be needed in the future so that provision and preparation can be made to keep a steady stream of capacity and profitability online.

The solution is clear.

You need the real power of properly utilised cloud.

The full power of working with complex data at scale

Digitalk’s Carrier Cloud is a complete platform for wholesale voice operators.

It provides secure network infrastructure and world-class leading routing and billing management. Integrated, real-time service management offered as standard delivers the centralised routing, rating, billing, and business intelligence required to support a growing wholesale voice business.

But in the context of accessing the full power of working with complex data at scale in the cloud, you’re really going to be interested in Digitalk’s ongoing investment in our global high availability Carrier Cloud network infrastructure and service management software is enabling Digitalk customers to be at the forefront of the wholesale voice market through our innovative technology.

Whether fully in a SaaS implementation or as part of a wider existing infrastructure, Digitalk Carrier Cloud leverages the world’s leading technology partners to bring the power of the cloud to this market segment.

To take just one part of our data feature stack: our BI (Business Intelligence) Tools contain unique, proprietary heuristic algorithms and innovative infinitely customisable reporting and notification solutions that will combine to keep you at the front of the pack.

If you’re still behind with big data and the cloud, now is the time to change that.

Our customers work with Digitalk’s Carrier Cloud to accomplish this--today.

Go here to find out more about how Digitalk Carrier Cloud can help you with the sixth and last of our six wholesale operator current challenges, making the cloud work for you at last.

We hope you’ve enjoyed this special content run from Digitalk. We ready to discuss any of these challenges in more detail – and show you how we can help you solve them. Just get in touch with our team to explore Carrier Cloud!