Is there any way to solve the big telco problem of fraud?

As much as 10% of your profits and maybe even more of your bad debt is linked to the repellent activities of telecom fraudsters. Start wiping the smiles off their faces with heuristic learning-based cloud security safeguards from Digitalk.

Here’s the kind of recent telecom press headline we’re all sick of seeing “Telecoms fraud is still rising.”

Depressingly, it’s not hard to see why. The updated (December 2021) Europol report on Cyber-Telecom crime estimates the annual cost of telecommunications subscription fraud is estimated to be at least $12 billion. Other authorities say it actual losses could be far greater—an average of 3%, but possibly as much as 10% of an operator’s gross revenues.

We also know for sure that Interconnect Bypass costs us all at least $2.7bn a year, and that the last full (2019) Communications Fraud Control Association’s Fraud Loss Survey found the number of communication service providers reporting 10-20% of their bad debt related to fraud had doubled.

From call hijacking to false answer supervision, manipulated B-numbers to Wangiri, people stealing money via customer and business phones and comms is a 24x7 problem. But it’s also a problem for you because regulators and PTTs hate this even more and are always playing catch-up by upping the compliance load and forcing you to do things like accept penalty payments or inconveniences like using expensive dedicated resources on the problem.

It’s an arms race. And we’re not far off a point where the operator that can’t proactively show it’s successfully and eliminating fraudulent traffic will get left behind.

That means wholesale operators need to respond in milliseconds to changes in partner behaviour, traffic profiles or performance. Why? They’re your best breadcrumb trail to see if there’s danger of illegal activity has negative commercial impact on you.

So. That’s the bad news.

Is there a way for the operator to get control back here?

We say, yes.

Get peace of mind back via Digitalk Carrier Cloud network security

Carrier Cloud from Digitalk is a wholesale voice operator’s complete platform, offering totally secure network infrastructure and class-leading routing and billing management. Note that that means you can combat both external but also internal fraud with continuous traffic analysis and alarms.

And while it offers integrated, real-time service management as standard and all the centralised routing, rating, billing, and business intelligence you need to support your wholesale voice businesses, it also has your back when it comes to fraud.

That’s because its extensive BI (business intelligence) capabilities include automated traffic and QoS monitoring, which uses sophisticated AI (artificial intelligence) learning techniques that mean potential suspicious network activity can be picked up early—massively reducing the potential for fraud and minimising capabilities.

Our software also offers comprehensive network and service monitoring that incorporates real time alerting to further reduce your risk. As a result, Digitalk Carrier Cloud will constantly be monitoring quality and proactively identifies high risk traffic by leveraging the power of the public cloud, but it also has built-in specific macro-management fraud-busting tools that give you:

• AI-driven traffic pattern deviation recognition and notification
• Real-Time controls and credit and spend
• Ingress and Egress Blacklist Management
• Origination Management and Reporting
• Infinitely Customisable Reports and Alerting
• Endpoint address change alerts.

An impressive security guard on your door, you’ll agree.

Talk to us today if you want to minimise any of your precious revenue being siphoned off by the telecom fraud bad guys.

Go here to find out more about how Digitalk Carrier Cloud can help you with the third of our six key wholesale current challenges, fraud.

Next time: achieving true premium enterprise capability