Business intelligence? It must be at your fingertips, when you need it.

Business demands constant evolution. Standing still is not an option, not when everyone else is trying to forge ahead and expand their own businesses. In turn, evolution requires constant awareness of what has happened, what is happening and the foresight to understand emerging factors that will influence your business, so that you can take pre-emptive action.

To drive this evolution, businesses need access to information. They need objective facts that can help them make the right decisions and plan appropriately for the future. Such facts relate, not only to obvious things, such as cash flows, creditors, debtors and so on, but, crucially, also extend to detailed understanding of service performance, consumption, demand trends, the success (or failure) of relevant offers, and more.

This means that wholesale carriers need to obtain a complete micro and macro view of how their service portfolio performs. How does uptime impact service demand? How do different routes compare in terms of activity, prices and traffic flows? How did a new offer perform when delivered to partners? Which routes to which destinations are performing as expected and according to any SLA in place? How has QoS been maintained over a period of time? Is there a network outage, which means you need to take immediate action? How does a change of rates impact your business?

Business intelligence insight is essential to provide the detailed understanding of your business that you need to survive, thrive and evolve. It provides instant access to these questions and more.

Such a comprehensive view of your business has three key elements. First, you need to have detailed, accurate historical data that provides information and insight into what has happened through time. Second, you need to be able to make predictions, based on accumulated trends and events, which will enable you to provide forecasts of both overall expected performance as well as new and emerging requirements. Finally, you need real-time information so that you can make instant decisions and respond proactively to events. It’s all very well knowing what happened after an event has occurred, but sometimes you need to act immediately.

That’s why we provide a complete Business Intelligence suite. Combining high performance data discovery, analysis, reporting and dashboards, Digitalk Business Intelligence provides new insight into traffic, performance and business metrics, highlighting trends with comparative data enabling operators to quickly identify urgent calls to action. It gives you the historic, real-time and predictive perspectives you need to take control of your business.

What’s more, it’s all available through clear dashboards, accessible through the web or via a smart device, putting everything at your fingertips. It ensures that all your teams, including sales, finance and operations, have access to essential reports from any location at their fingertips. It’s a key weapon in your arsenal, which keeps you in control and gives you the confidence you need to really focus on your business – and the edge to remain competitive in a fast-moving world.