Digitalk Carrier Cloud selected by Telesom to drive international growth and service enhancements in Somaliland

21 January 2021

Rapid migration brings new quality enhancements for retail voice services, supporting economic development goals.

Milton Keynes, UK. January 21st, 2021

Digitalk is proud to announce that its innovative Carrier Cloud solution has been selected by Telesom, a fast-growing provider of telecommunications services in Somaliland. Established in 2002, Telesom operates the most extensive network in Somaliland, providing a wide range of communications services, including mobile voice and data, internet, fixed telephony and mobile financial services.

Digitalk achieves ISO 27001 certification for Information Security Management

16 December 2020

Affirms commitment to the highest international standards and independent validation of Digitalk’s ISMS

Milton Keynes, UK. 16th December 2020.

Digitalk is proud to announce that it has achieved ISO27001 certification, reflecting its commitment to the highest standards of information security management for its customers. Data protection and information security are critical elements for communications service providers globally and this independently audited achievement reflects Digitalk's rigorous approach across the organisation in the provision of its platforms and services.

Service innovation depends on innovation in operations

15 December 2020

Service innovation for MVNOs has become a pressing concern, but creativity in the service domain needs to be supported by agility in operations and processes. The ability to operate efficiently is crucial, given increased competitive pressure and the need to constantly evolve and remain relevant. Doing more with the same resources has become key to ensuring future profitability.

Seamless service integration with APIs and intelligent marketing – creating a richer mobile offer for MVNOs

30 October 2020

The traditional model for MVNO service innovation is simply to overlay multiple services with a common billing and customer care layer. In this case, the services are entirely separate, but the customer is presented with a single bill requiring a single payment, and customer service agents can view the range of services provided to each customer.

MVNOs must now look beyond this legacy model to develop and exploit new opportunities. A more adaptable approach is to enable the customer to turn specific features on and off, to add and remove individual services as required, as well as to subscribe to a baseline suite of bundled services.