# Digitalk blog # Blog and press releases The latest news from Digitalk [ ![](https://www.digitalk.com/images/red-black-pattern.jpg)## What is Customer Value Maximisation and why does it matter to my mobile business? Customer Value Maximisation emerged some years ago as an approach to help the banking industry recover from the financial crisis of 2008/9 and as an evolution to the practice of customer lifecycle or customer relationship management. The aim of CVM is to derive as much value from the existing custo… 11 January 2019 ](https://www.digitalk.com/blog/what-is-customer-value-maximisation-and-why-does-it-matter-to-my-mobile-business) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Afghanistan’s Leading Communications Provider Selects Digitalk Carrier Cloud to enhance routing and real-time control for wholesale connectivity services FOR IMMEDIATE RELEASEDigitalk enables seamless migration to Carrier Cloud for Roshan, replacing legacy platform and delivering enhanced business intelligence. Milton Keynes, UK. September 3, 2018 –… 3 September 2018 ](https://www.digitalk.com/blog/afghanistan-s-leading-communications-provider-selects-digitalk-carrier-cloud-to-enhance-routing-and-real-time-control-for-wholesale-connectivity-services) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Digitalk Carrier Cloud delivers operational savings for Expresso Telecom, boosting service performance and reliability Milton Keynes, UK. May 10, 2018 – Digitalk, a leading provider of innovative, cloud-based real-time communications platform as a service solutions, today announced that Digitalk Carrier Cloud has bee… 10 May 2018 ](https://www.digitalk.com/blog/digitalk-carrier-cloud-delivers-operational-savings-for-expresso-telecom-boosting-service-performance-and-reliability) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Excellence in customer experience provides an opportunity for differentiation, part 3 Excellence in customer service depends on being able to help your customers efficiently, through automation and through tailored, relevant responses, backed by an engaged and empowered team. If your… 11 January 2018 ](https://www.digitalk.com/blog/excellence-in-customer-experience-provides-an-opportunity-for-differentiation-part-3) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Roam Like at Home means you may have to rethink and rebuild roaming partnerships Roam Like at Home brings many benefits to consumers – but it raises challenges for MVNOs. They need to be able to take more control of their roaming agreements and to build partnerships to serve the… 6 December 2017 ](https://www.digitalk.com/blog/roam-like-at-home-means-you-may-have-to-rethink-and-rebuild-roaming-partnerships) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Digitalk to present at MVNOs Europe, 2017. Paul Bassa explains how Customer Lifecycle Management and Value Maximisation can boost subscriber retention and reduce churn. MVNOs Europe is the meeting place for the European MVNO ecosystem. With… 7 November 2017 ](https://www.digitalk.com/blog/digitalk-to-present-at-mvnos-europe-2017) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Looking ahead to MVNOs’ Europe 2017 - targeting multiple markets means MVNOs must streamline operations and capitalise on automation to support local differentiation. Understanding local markets is critical to any ambitions to deliver MVNO propositions in multiple countries. While a core offer may be attractive, it will likely need to be tailored and adapted to ca… 9 October 2017 ](https://www.digitalk.com/blog/looking-ahead-to-mvnos-europe-2017-targeting-multiple-markets-means-mvnos-must-streamline-operations-and-capitalise-on-automation-to-support-local-differentiation) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Enabling agility for MVNOs requires real-time automation With ever increasing competition, the need to become more agile has become of fundamental importance to MVNOs and MNOs alike. While agility in processes is essential, even more important is the abili… 19 September 2017 ](https://www.digitalk.com/blog/enabling-agility-for-mvnos-requires-real-time-automation) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Infographic: Why a second brand MVNO can be key to success At the end of 2014 there were 1,250 MVNOs globally. 20% of them were 'sub' or second brand MVNOs. With MVNO subscriber numbers forecast to grow to 413 million in 2022, MNOs are highly motivated to ca… 4 August 2017 ](https://www.digitalk.com/blog/infographic-why-a-second-brand-mvno-can-be-key-to-success) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Excellence in customer experience provides an opportunity for differentiation, part 2. The customer journey is full of opportunities to deliver a better experience, but telecoms continues to perform badly and fails to take advantage of them. Mobile subscribers need better experiences… 20 July 2017 ](https://www.digitalk.com/blog/excellence-in-customer-experience-provides-an-opportunity-for-differentiation-part-2)