# Digitalk blog # Blog and press releases The latest news from Digitalk [ ![](https://www.digitalk.com/images/red-black-pattern.jpg)## Excellence in customer experience provides an opportunity for differentiation, part 1. The issue of customer experience has become a charged topic that is attracting considerable attention across many industry sectors and verticals. There is growing recognition that personalisation matters and that it extends to the way in which providers deal with their customers. Sadly, the teleco… 27 June 2017 ](https://www.digitalk.com/blog/excellence-in-customer-experience-provides-an-opportunity-for-differentiation-part-1) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### MNOs and MVNOs should have a symbiotic, mutually beneficial partnership MVNOs can make a significant contribution to MNO revenues by tapping into new markets, under-served segments and by leveraging their brands. As such, MVNOs should be seen as key strategic partners th… 21 June 2017 ](https://www.digitalk.com/blog/mnos-and-mvnos-should-have-a-symbiotic-mutually-beneficial-partnership) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Are you getting started as an MVNO – you need to consider the full life cycle. A key theme at this year’s MVNOs’ World Congress was recognition of the growing need for MVNOs to innovate. In today’s competitive environment, it is no longer sufficient to compete on price. Custome… 7 June 2017 ](https://www.digitalk.com/blog/are-you-getting-started-as-an-mvno-you-need-to-consider-the-full-life-cycle) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Arptel Integrates Netsense platform with Digitalk Carrier Cloud Digitalk, a trusted vendor of Carrier, Consumer and Mobile solutions to retail and wholesale voice communications service providers worldwide, today announced a strategic partnership with Arptel to p… 11 May 2017 ](https://www.digitalk.com/blog/arptel-integrates-netsense-platform-with-digitalk-carrier-cloud) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### MVNOs’ World Congress – find out how to get to market fast and build lasting relevance The leading event for the MVNO industry, MVNOs’ World Congress takes place next week in Nice. It’s an opportunity for the ecosystem to gather and to exchange ideas to continue its growth and success… 21 April 2017 ](https://www.digitalk.com/blog/mvnos-world-congress-find-out-how-to-get-to-market-fast-and-build-lasting-relevance) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Effortlessly support multiple MVNOs from a single solution As a wholesale MNO, you need to be able to work with as many partner MVNOs as you can, so that you can ensure your network assets are used effectively. Each MVNO will have its own business plan and m… 6 April 2017 ](https://www.digitalk.com/blog/effortlessly-support-multiple-mvnos-from-a-single-solution) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Rewarding your customers to boost your business – Part 2 As we have discussed in an earlier article, building customer loyalty is an essential and time consuming activity for any business. Reward schemes have long been used by traditional retailers and, wi… 28 March 2017 ](https://www.digitalk.com/blog/rewarding-your-customers-to-boost-your-business-part-2) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Using data differentiation to create better offers and bundles One of the most interesting developments in the mobile industry in recent years has been the increased tendency to introduce differentiation on mobile bundles and plans. This can be achieved by, for… 28 February 2017 ](https://www.digitalk.com/blog/using-data-differentiation-to-create-better-offers-and-bundles) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Self-selecting bundles – can your subscribers experiment? While MNOs and MVNOs go to great lengths to give subscribers what they want – and are increasingly equipping themselves with the tools to do so – it’s still clear that you can’t please all of the peo… 24 February 2017 ](https://www.digitalk.com/blog/self-selecting-bundles-can-your-subscribers-experiment) [ ![](https://www.digitalk.com/images/red-black-pattern.jpg) Blog ### Rewarding your customers to boost your business - Part 1 Understand them first, then deliver the right offers to meet business goals. Over the years, researchers have tried to make a direct, causal link between customer loyalty and company profit, but it… 16 February 2017 ](https://www.digitalk.com/blog/rewarding-your-customers-to-boost-your-business)