24 X 7 Helpdesk

With DIGITALK you have a partner in success. We provide high quality support across all our products including an industry-leading Service Level Agreement, Web Self-Care and comprehensive training programmes. Our professional services team is on hand to help with installation, service implementation and bespoke business consultancy. DIGITALK's support team, staffed with knowledgeable professionals, is available 24 hours a day, 7 days a week, 365 days a year. Our entire support organisation is focused on complete customer satisfaction and providing immediate solutions to your business needs.

Case Management

One of the most transparent ways of contacting your DIGITALK support team is through our web-based case management service. This offers you several advantages, including: an online query tool with attachment facility for call logs, a single interface for all live cases, email alerts for case activities, automatic fault escalation and a library of old cases which can be re-raised if a fault continues to occur. Our web-based case management service enhances our standard support programme and provides customers with a more transparent method of tracking support queries.

Software Upgrades

The Service Level Agreement also includes regular quarterly software upgrades. Our policy of continual product development ensures that there are regular updates to the front office, back office and telephony applications with new services, features and reports. Also included with the Service Level Agreement is an extensive online library containing technical papers, white papers, training documentation and free software tools.