Comprehensive support for your success
Ensuring the effective running of our systems when they are used by customers is extremely important to us. That’s why we offer a comprehensive 24x7 support package based on clearly defined Service Level Agreements (SLAs).
Components of the support package include: free upgrades to latest platform and product releases; on-line access to platform and application user guides and release notes; advice and guidance for platform operation and configuration; on-line case management with defined and tracked response times and points of escalation; and regular service reviews and platform health checks to ensure both we and our solutions are performing optimally.
And to provide full continuity of service, we assign to each customer a lead engineer who can develop a detailed understanding of the customer operations and ensure that individual issues are addressed from start to finish.
Our commitment to customer success is reflected in our range of support services and systems, always working to ensure the maximum effectiveness of our platforms and solutions.