• Brochures

    • Mobile Cloud

      At Digitalk, we understand what it takes for new entrants to succeed in the mobile communications market. Time to market and cost-effective service deployment and management are critical. Our end-to-end, real-time approach cuts the time it takes new service providers to get to market and increases the opportunities for longterm success...

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    • Carrier Cloud

      Digitalk’s Carrier Cloud is a complete platform for wholesale voice operators, providing a secure session border controller and industry leading routing and billing management. Integrated, real-time service management supports the centralised routing, rating, billing, and business intelligence required to support a growing wholesale voice businesses...

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    • Consumer Cloud

      Our diverse range of service-ready Consumer Cloud applications enables service providers to establish retail consumer services profitably and efficiently. Their rich feature sets and our process of continuous evolution helps our customers to proactively anticipate and respond to market changes. Prepaid cards, PINless, residential IP telephony, and mobile VoIP services can all be delivered and managed on a single, complete service delivery platform in the cloud...

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    • Customer Services

      While some of the technology underlying communications services can be complex, the Digitalk approach makes setting up and running a service as simple and straightforward as possible. We pride ourselves on being able to support our customers on their entire journey - from concept to deployment - and on to the successful launch and future evolution of their products and services. Our consultancy and support services are designed to help you make the most of your solution and achieve business success...

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  • White Papers

    • 5 Tips for MVNOs

      Entering the market as a Mobile Virtual Network Operator (MVNO) is a bold move, whether it is undertaken by an entrepreneur or a large corporation. The purpose of this short paper is to signpost the key stages and thought processes you should consider when developing your MVNO proposition, sourcing your host network and IT partners, and launching and trading your new venture. It will outline five key guidelines that could mean the difference between success and failure...

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    • MVNE as a service

      Mobile Virtual Network Operators (MVNOs) are typically founded to exploit opportunities in niche market segments or with highly specialised value propositions. While there are a number of different accepted models, all MVNOs have in common the fact that they do not hold licensed spectrum or invest in a complete mobile radio access network. Rather, they secure the assets they need in order to deliver their chosen service...

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    • Service migration for MVNOs

      In today’s competitive environment, MVNOs and their MNO partners need agility, flexibility and efficient scalability in order to differentiate themselves and grow in an overcrowded marketplace. They need to offer a unique value proposition in order to retain existing customers and attract new ones, and be flexible enough to introduce new pricing and marketing campaigns quickly and easily in order to respond to market conditions and stay ahead of the game. At the same time, they need to keep operations costs to an absolute minimum in order to remain competitive in such a price-sensitive market...

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    • Why a second brand can be key to success?

      The MVNO market has matured considerably in recent years. Originally, MVNOs emerged as new entrants to the mobile arena, capitalising on overlooked opportunities, while helping MNOs to fully capitalise their radio assets. They were primarily focused on low-cost service, often targeting youth segments, leveraging an existing retail footprint, or ethnic communities. Today, with a flood of entrants into the fray, the market has blossomed, with a corresponding increase in the diversity of propositions. As a result, many traditional MNOs have explored ways in which they can launch offers that capitalise on momentum in the MVNO industry...

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    • Customer lifecycle management

      Customer Lifecycle Management, or CLM, has become a much-discussed topic and stimulates considerable debate. The concept is simple but it’s also something that can be overcomplicated by formal theories and marketing buzzwords. Put simply, every customer has a journey with a provider. That journey starts from the initial engagement and, ideally, should result in a lasting relationship in which the customer repeatedly buys a good or service – and makes additional purchases. Recruiting a customer is only part of this journey – they need to be retained and nurtured so that they become a loyal advocate...

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    • Customer value maximisation

      The first paper in this series showed how a mobile service provider can use Customer Lifecycle Management (CLM) to build and retain a bedrock of loyal and valuable subscribers. The key stages of on-boarding to create a good first impression, engagement to build positive subscriber habits, and maintenance to support a reassuringly comfortable service experience lay the groundwork. Upselling approaches can then be used to stimulate additional subscriber spend, while retention and loyalty policies are established to minimise churn and maximise the overall customer lifetime...

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  • Case Studies

    • Talk Mobile

      Vodafone needed to take operational control of its mobile virtual network operator (MVNO), Talkmobile, which was originally launched by high street retailer Carphone Warehouse in 2007. The legacy platform Talkmobile was running on was neither sufficiently flexible nor agile enough to meet Vodafone’s commercial aims. It was preventing Vodafone from evolving new services and commercial propositions...

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    • Krush Communications

      Florida-based KRUSH Communications is a market leader in PINless phone cards, selling international and top-up cards throughout the US. Its popular and collectible ‘Homies’ phone cards, featuring exclusive designs by renowned artist David Gonzalez, are primarily targeted at the Mexican market...

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    • VIP

      VIP Communications Inc. is a long-established provider of international prepaid calling services. It operates across 30 countries with a core focus on providing low cost international calls for residential customers in North America. In addition, VIP Communications also provides a smartphone app and has a user agreement with Vodafone Ghana to provide low cost calls to and from the US for its customers...

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    • Jersey Telecom

      With more than 120 years of telecommunications heritage and experience, JT Global is the incumbent operator in the Channel Island of Jersey. Although its home market is little more than 9 miles by 5 miles, as a financial services hub, Jersey represents 2% of the world’s wealth, with the world’s sixth highest GDP per capita. JT Global sought to capitalise on this unique situation to create new business opportunities and build new revenue streams that would extend its business beyond its home footprint...

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