Digitalk Response to COVID-19

Monday, 23 March 2020

In these difficult and challenging times we wanted to communicate our current status for you.

Whilst the longevity of this pandemic is unknown, our continuing priority is to protect the health and wellbeing of our customers, employees and communities. Our hearts and thoughts go out to all those affected both directly and indirectly by the COVID-19 outbreak.

Our response continues to evolve quickly and pragmatically and we have implemented a number of actions in line with the guidelines issued by Public Health England and our own business continuity plans, and the measures we have introduced will enable us to continue to work together. We do not anticipate any impact on our Cloud services or any change in service levels as a consequence of the situation and we are currently fully staffed. We have closed our offices for all but essential access and have the whole team working remotely. Additionally we will no longer be making any non-essential on-site visits or hosting any meetings or training at our offices, and where possible we will arrange to handle these online.

We are working with our customers to maintain ‘business as usual’ and will ensure that our service remains at the high standards you rightly expect from us. Our actions and systems will make sure we are able to continue to provide you with help and support as and when you need it – we are committed to being here when you need us.

You can contact us as normal in the following ways:-

For Sales or Finance – please contact your normal contact or call the Head Office on +44 1908 425 000.

For Technical Support – please follow the normal process and either raise a case at support.digitalk.com or call the technical support team on +44 1908 425 100.

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