Digitalk Carrier Cloud delivers operational savings for Expresso Telecom, boosting service performance and reliability

Thursday, 10 May 2018

Milton Keynes, UK. May 10, 2018 – Digitalk, a leading provider of innovative, cloud-based real-time communications platform as a service solutions, today announced that Digitalk Carrier Cloud has been selected by Expresso Telecom to enable traffic to be consolidated across its African footprint.

Expresso Telecom Group (ETG), a leading African Mobile Network Operator offers a wide range of mobile voice and data solutions, as well as supporting extensive wholesale and carrier relations. With growing operations and ambitious expansion plans, the company needed to consolidate originating and terminating traffic for all of its businesses, spanning Senegal, Mauritania, Guinea, Sudan and other territories in Africa and the Middle East, onto a centralised routing platform.

Quality is integral to the Expresso Telecom brand, so it was critical for the solution to offer the highest levels of performance. In addition, Expresso Telecom needed to ensure that it could partner with a carrier-neutral Platform as a Service provider, so that it could continue to boost its wholesale business without restriction. Acting on industry recommendations and having completed a detailed comparison of solution providers, Expresso selected Digitalk’s Carrier Cloud solution.

Digitalk provided rich integration and support capabilities that enabled seamless transition from the separate, legacy systems. The transfer was achieved without disruption to end users or business processes. As a result, Expresso now benefits from a single, comprehensive solution serving all of its businesses, reducing costs and decreasing operational overhead. Digitalk Carrier Cloud is fully geographically redundant and offers the highest levels of performance, with guaranteed service availability. Since launch, performance in excess of five nines has been achieved.

Digitalk Carrier Cloud offers a ‘pay-as-you-grow’ model, allowing Expresso to perform the migration with minimal CAPEX investments. The model also allows elastic scalability, with on-demand routing capabilities. This means that Expresso Telecom can now easily scale to meet the needs of peak traffic periods, without being restricted by physical port capacity. Furthermore, access to Digitalk’s Carrier Cloud ecosystem has enabled Expresso to strike up lucrative peering arrangements with other operators.

“Digitalk has enabled Expresso Telecom to consolidate our traffic while significantly reducing our operating costs. We now have a platform that we can rely on to support our growth targets, safe in the knowledge that Digitalk invests in a roadmap that offers continuous innovation for the future to meet our evolving needs,” commented John Paul Bagiire, Director Wholesale at Expresso Telecom Group. “Joining the Digitalk Carrier Cloud ecosystem has also allowed us to build new peering partnerships with other operators, bringing new commercial benefits to our organisation”, added Mr. Bagiire.

“Digitalk Carrier Cloud allows Expresso Telecom to offer enhanced, assured service delivery to a wide range of customers in highly competitive markets”, said Justin Norris, CEO of Digitalk. “The reliability we offer enables Expresso to meet challenging performance targets, helping attract and retain customers”.

 

NOTES TO EDITOR

About Digitalk

Digitalk is an experienced provider of innovative, cloud-based, real-time communications platform as a service solutions. We are a reliable, trusted partner that builds long-term partnerships that enable innovation and service excellence. Over 20 years, we have delivered hundreds of solutions globally, supporting millions of transactions every month. Our solutions deliver outstanding breadth and completeness of service, high availability, value for money, scalability, stability, security, and a global presence. We can meet all communications service provider needs, enabling differentiated, real-time services from a fully virtualised, cloud-hosted environment. For more information please visit www.digitalk.com.

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