Excellence in customer experience provides an opportunity for differentiation, part 3

11 January 2018

Excellence in customer service depends on being able to help your customers efficiently, through automation and through tailored, relevant responses, backed by an engaged and empowered team. If your branded MVNO doesn’t meet expectations created by the brand, it risks being seen as irrelevant. In the final part of this series, we explore key tactics to help achieve excellence.

Roam Like at Home means you may have to rethink and rebuild roaming partnerships

06 December 2017

Roam Like at Home brings many benefits to consumers – but it raises challenges for MVNOs. They need to be able to take more control of their roaming agreements and to build partnerships to serve the most popular destinations. This means that MVNOs need the operational flexibility to establish new agreements and the platform to support new roaming solutions.
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