Digitalk enables seamless migration to Carrier Cloud for Roshan, replacing legacy platform and delivering enhanced business intelligence.
Digitalk migrates Expresso Telecom Group from legacy solutions to a single, centralised platform in the cloud, serving operations in multiple countries, backed by enhanced service assurance and on-demand scalability.
Excellence in customer service depends on being able to help your customers efficiently, through automation and through tailored, relevant responses, backed by an engaged and empowered team. If your branded MVNO doesn’t meet expectations created by the brand, it risks being seen as irrelevant. In the final part of this series, we explore key tactics to help achieve excellence.
Roam Like at Home brings many benefits to consumers – but it raises challenges for MVNOs. They need to be able to take more control of their roaming agreements and to build partnerships to serve the most popular destinations. This means that MVNOs need the operational flexibility to establish new agreements and the platform to support new roaming solutions.
Paul Bassa explains how Customer Lifecycle Management and Value Maximisation can boost subscriber retention and reduce churn.