Digitalk is pleased to announce that we will be attending Wholesale World Congress (WWC) in Madrid.

Wholesale World Congress (WWC) is the meeting point for the international telecoms wholesale community.

WWC is an event for the entire industry with participants from all areas of the Wholesale Telecom Industry including Tier 1, 2 and 3 carriers, mobile / wireless operators, ISPs, VoIP providers and technology partners from the voice, SMS, data, satellite, sub-sea and fixed-line markets.

Make the most of your visit to Wholesale World Congress and book a meeting with one of the Digitalk team.

Latam’s MVNO market is still mixed. There are success stories where the right ingredients exist for MVNOs to succeed. However, in some countries, although MVNO regulation has been in place for several years, we are yet to see any meaningful penetration by MVNOs, due to operational and commercial challenges and the reluctance on part of MNOs to fully back the MVNO model.

The Digitalk Blog

Keep up with our thoughts on the industry’s latest news and developments

  • What is Customer Value Maximisation and why does it matter to my mobile business?

    Customer Value Maximisation emerged some years ago as an approach to help the banking industry recover from the financial crisis of 2008/9 and as an evolution to the practice of customer lifecycle or customer relationship management. The aim of CVM is to derive as much value from the existing customer base as possible, because it’s believed that this can deliver the greatest results in the shortest possible time. Since then, CVM has been enthusiastically adopted in many sectors – but not, so far, to any great extent in the mobile industry.

  • Afghanistan’s Leading Communications Provider Selects Digitalk Carrier Cloud to enhance routing and real-time control for wholesale connectivity services

    Digitalk enables seamless migration to Carrier Cloud for Roshan, replacing legacy platform and delivering enhanced business intelligence.

  • Digitalk Carrier Cloud delivers operational savings for Expresso Telecom, boosting service performance and reliability

    Digitalk migrates Expresso Telecom Group from legacy solutions to a single, centralised platform in the cloud, serving operations in multiple countries, backed by enhanced service assurance and on-demand scalability.

  • Excellence in customer experience provides an opportunity for differentiation, part 3

    Excellence in customer service depends on being able to help your customers efficiently, through automation and through tailored, relevant responses, backed by an engaged and empowered team. If your branded MVNO doesn’t meet expectations created by the brand, it risks being seen as irrelevant. In the final part of this series, we explore key tactics to help achieve excellence.
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