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The Digitalk Blog

Keep up with our thoughts on the industry’s latest news and developments

  • Looking ahead to MVNOs’ Europe 2017 - targeting multiple markets means MVNOs must streamline operations and capitalise on automation to support local differentiation.

    Understanding local markets is critical to any ambitions to deliver MVNO propositions in multiple countries. While a core offer may be attractive, it will likely need to be tailored and adapted to cater for local differences. Failure to do so will increase costs and reduce the chances of success. MVNOs need to be able to support agile proposition development while streamlining operations and reducing costs. Automation is essential.
  • Enabling agility for MVNOs requires real-time automation

    With ever increasing competition, the need to become more agile has become of fundamental importance to MVNOs and MNOs alike. While agility in processes is essential, even more important is the ability to enable agility in customer engagement, which requires the integration of real-time information with existing data.
  • Infographic: Why a second brand MVNO can be key to success

    Take a look at our new infographic, illustrating a snapshot of the MVNO market size and growth, and why a second brand can be beneficial to an MNO.
  • Excellence in customer experience provides an opportunity for differentiation, part 2.

    The customer journey is full of opportunities to deliver a better experience, but telecoms continues to perform badly and fails to take advantage of them. Mobile subscribers need better experiences, from onboarding to upgrade – and mobile providers need the systems to deliver them.