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Head Office

Digitalk Limited
2 Radian Court
Davy Avenue
Knowlhill
Milton Keynes
MK5 8PJ
United Kingdom
General Enquiries

T: +44 1908 425000

Sales Enquiries

T: +44 1908 425050

Technical Support

T: +44 1908 425100

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Germany

Digitalk
Lyoner Straße 14,
60528 Frankfurt,
Germany

T: +49 69 6655 4480

Singapore

Digitalk PTE LTD
Penthouse
Suntec Tower Three
8 Temasek Boulevard
Singapore 038988

T: +65 6866 3770

United States

415 Madison Avenue
14 & 15 Floor
New York
NY 10017
USA

T: +1 646 924 4098

Brazil

T: +55 11 3198 6110

Italy

T: +39 06 9480 1122

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The Digitalk Blog

Keep up with our thoughts on the industry’s latest news and developments

  • What is Customer Value Maximisation and why does it matter to my mobile business?

    Customer Value Maximisation emerged some years ago as an approach to help the banking industry recover from the financial crisis of 2008/9 and as an evolution to the practice of customer lifecycle or customer relationship management. The aim of CVM is to derive as much value from the existing customer base as possible, because it’s believed that this can deliver the greatest results in the shortest possible time. Since then, CVM has been enthusiastically adopted in many sectors – but not, so far, to any great extent in the mobile industry.

  • Afghanistan’s Leading Communications Provider Selects Digitalk Carrier Cloud to enhance routing and real-time control for wholesale connectivity services

    Digitalk enables seamless migration to Carrier Cloud for Roshan, replacing legacy platform and delivering enhanced business intelligence.

  • Digitalk Carrier Cloud delivers operational savings for Expresso Telecom, boosting service performance and reliability

    Digitalk migrates Expresso Telecom Group from legacy solutions to a single, centralised platform in the cloud, serving operations in multiple countries, backed by enhanced service assurance and on-demand scalability.

  • Excellence in customer experience provides an opportunity for differentiation, part 3

    Excellence in customer service depends on being able to help your customers efficiently, through automation and through tailored, relevant responses, backed by an engaged and empowered team. If your branded MVNO doesn’t meet expectations created by the brand, it risks being seen as irrelevant. In the final part of this series, we explore key tactics to help achieve excellence.
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