Consumer Cloud

The market leading prepaid platform

The Digitalk Consumer Cloud platform provides a complete solution for pre-paid and calling card services, as well as broadband residential IP telephony and mobile VoIP services. It has been delivered to more than 300 service providers around the world and carries billions of minutes of live traffic each year. It is the leading cloud-based solution for real-time services, building on more than 20 years’ experience.

Our cloud-based, real time, infrastructure is available in three global sites – in London, Singapore and Miami – giving our customers the optimum potential for meeting market demands. We provide on-premise customers with a migration pathway towards a cloud solution, reducing investment and on-going maintenance costs, as well as improving efficiencies.

Globally
proven

Carrying billions of minutes of live traffic for over 300 global service providers with more than 50 successful service migrations from legacy platforms

Scalable
and on-demand

An unlimited, on-demand cloud-based service infrastructure, with elastic availability across three global sites in London, Singapore and Miami

End-to-end
completeness

Significantly reducing operational costs and accelerating time to market. Our flexible environment provides the agility to support rapid product innovation

Consumer Cloud Platform

Carrier-grade residential IP telephony, mobile VoIP. pre-paid & calling card services

Capitalise on opportunities, without upfront investment and with lower on-going costs. Consumer Cloud enables you to build creative promotions, rewards and discounts that attract customers and ensure on-going customer loyalty. It supports the complete range of operational processes, from establishment to successful evolution. Comprehensive and flexible, rating, bundling and tariff management capabilities are included.

Residential IP/broadband telephony is a fully featured application for large-scale, carrier-grade residential IP telephony services, competitive with incumbent services whether offered standalone or integrated as part of a triple- or quad-play bundle. The Mobile VoIP option enables service providers to offer unique, highly competitive solutions and includes:

  • Carrier-grade
    application server
  • Real-time
    charging
  • Multi-lingual
    IVR
  • Extensive top-up
    capabilities
  • Subscriber
    self-care
  • Business
    Intelligence

Secure services and protect revenue

No upfront investment, reduced costs

Digitalk Consumer Cloud provides a clear migration path from legacy service platforms, enabling you to guarantee service continuity and protecting your revenue streams. More than 50 full service migrations have been completed, helping service providers to secure their business and position for future growth.

It allows your business to move safely to a fully cloud-enabled infrastructure, reducing your costs and risk, while giving access to a platform which benefits from millions of dollars-worth of ongoing investment. It also significantly lowers on-going costs.

Scalable, reliable and revenue generating

Digitalk Consumer Cloud is built on proven experience and a heritage of carrying billions of minutes of traffic, over more than 20 years. It is a complete one-stop shop that offers the scalability, security and reliability needed for the delivery of retail solutions, both nationally and internationally.

Digitalk Consumer Cloud is the foundation of a complete range of turnkey, revenue generating services.

consumer cloud screen

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Digitalk Consumer Cloud

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The Digitalk Blog

Keep up with our thoughts on the industry’s latest news and developments

  • Excellence in customer experience provides an opportunity for differentiation, part 2.

    The customer journey is full of opportunities to deliver a better experience, but telecoms continues to perform badly and fails to take advantage of them. Mobile subscribers need better experiences, from onboarding to upgrade – and mobile providers need the systems to deliver them.
  • Excellence in customer experience provides an opportunity for differentiation, part 1.

    The issue of customer experience has become a charged topic that is attracting considerable attention across many industry sectors and verticals. There is growing recognition that personalisation matters and that it extends to the way in which providers deal with their customers.
  • MNOs and MVNOs should have a symbiotic, mutually beneficial partnership

    MVNOs can make a significant contribution to MNO revenues by tapping into new markets, under-served segments and by leveraging their brands. As such, MVNOs should be seen as key strategic partners that can boost revenue while maximising the use of expensive assets. The relationship between MNOs and their MVNOs needs to be symbiotic, creating mutual benefit for each.
  • Are you getting started as an MVNO – you need to consider the full life cycle.

    A key theme at this year’s MVNOs’ World Congress was recognition of the growing need for MVNOs to innovate. In today’s competitive environment, it is no longer sufficient to compete on price. Customers demand more – more service flexibility, more offers, enhanced quality and more. As a result, MVNOs that wish to enter the market and launch offers are challenged from the outset. Not only do they need to launch a compelling offer, they also need to be able to evolve and adapt to ensure that they remain relevant and attractive to their customers.