Carrier Cloud

For wholesale voice operators

Digitalk’s Carrier Cloud is a complete platform for wholesale voice operators, that provides secure network infrastructure and class leading routing and billing management. Integrated, real-time service management delivers the centralised routing, rating, billing, and business intelligence required to support a growing wholesale voice businesses.

Digitalk’s ongoing investment in our global high availability Carrier Cloud network infrastructure and service management software enables our customers to be at the forefront of the wholesale voice market through our innovative technology.

End-to-end
delivery

The complete solution for efficiently delivering wholesale voice services.

Global high
availability

PoPs in London, Miami and Singapore enable customers to offer global service availability.

Unlimited
capacity

A secure and unlimited on-demand service capacity for a dynamic market.

Carrier Cloud Platform

Complete, secure, scalable and efficient

Carrier Cloud’s global high availability network provides the security, elastic scalability and flexibility you need to grow your wholesale voice service with confidence and without limitation.

Digitalk Carrier Manager (DCM), our class leading management software allows highly efficient real-time service management for wholesale voice operators. The feature rich software provides the optimal blend of service management functionality and automation, while being intuitive and easy-to-use.

  • High availability
    SBC
  • Billing &
    settlement
  • Route
    optimisation
  • Rate
    management
  • Traffic &
    QoS monitoring
  • Business
    Intelligence

Operational Efficiency

Drive down costs through automation

In today’s increasingly complex environment with a large number of interconnect partners, daily rate changes and frequent, complex routing decisions have become the norm for wholesale voice operators. DCM automates time consuming core operational activities including rate management, route optimisation, billing management and service monitoring.

Automated rate import & Analysis

DCM supports automated rate import from email with detailed change analysis that provides the detailed insight required to make routing and pricing decisions. Rate change analysis can be automatically distributed within your organisation, increasing operational efficiency.

Automated traffic & QoS monitoring

Wholesale operators need to respond rapidly to changes in partner behaviour, traffic profiles or performance, as these can be indicative of issues such as fraud, or they may have a commercial impact. DCM’s automated traffic and QoS monitoring is based on sophisticated heuristic learning, providing real-time visibility of potential issues, allowing them to be resolved before they impact service.

Diagram

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The Digitalk Blog

Keep up with our thoughts on the industry’s latest news and developments

  • Arptel Integrates Netsense platform with Digitalk Carrier Cloud

    Digitalk, a trusted vendor of Carrier, Consumer and Mobile solutions to retail and wholesale voice communications service providers worldwide, today announced a strategic partnership with Arptel to provide voice quality monitoring and CLI verification to Digitalk Carrier Cloud Customers. The integration of Carrier Cloud with the Arptel Netsense call testing solution streamlines the calls testing process for our customers.
  • MVNOs’ World Congress – find out how to get to market fast and build lasting relevance

    The leading event for the MVNO industry, MVNOs’ World Congress takes place next week in Nice. It’s an opportunity for the ecosystem to gather and to exchange ideas to continue its growth and success. MVNOs make a significant contribution to the mobile economy and have surged in recent years. According to the GSMA, by 2015, more than 1000 had been launched.
  • Effortlessly support multiple MVNOs from a single solution

    As a wholesale MNO, you need to be able to work with as many partner MVNOs as you can, so that you can ensure your network assets are used effectively. Each MVNO will have its own business plan and model and may address very different markets, with tailored packages and offers. This diversity is essential in crowded markets, so that MVNOs can provide differentiated services and build their market share. It’s essential, then, that you are able to host and support as many MVNO brands as you can, while offering them all the support they need, so that they can thrive and grow.

  • Rewarding your customers to boost your business – Part 2

    As we have discussed in an earlier article, building customer loyalty is an essential and time consuming activity for any business. Reward schemes have long been used by traditional retailers and, with intensive competition in the mobile industry, MVNOs are increasingly exploring ways in which they can build such programmes to boost subscriber loyalty and aid retention.