Carrier Cloud

For wholesale voice operators

Digitalk’s Carrier Cloud is a complete platform for wholesale voice operators, that provides secure network infrastructure and class leading routing and billing management. Integrated, real-time service management delivers the centralised routing, rating, billing, and business intelligence required to support a growing wholesale voice businesses.

Digitalk’s ongoing investment in our global high availability Carrier Cloud network infrastructure and service management software enables our customers to be at the forefront of the wholesale voice market through our innovative technology.

End-to-end
delivery

The complete solution for efficiently delivering wholesale voice services.

Global high
availability

PoPs in London, Miami and Singapore enable customers to offer global service availability.

Unlimited
capacity

A secure and unlimited on-demand service capacity for a dynamic market.

Carrier Cloud Platform

Complete, secure, scalable and efficient

Carrier Cloud’s global high availability network provides the security, elastic scalability and flexibility you need to grow your wholesale voice service with confidence and without limitation.

Digitalk Carrier Manager (DCM), our class leading management software allows highly efficient real-time service management for wholesale voice operators. The feature rich software provides the optimal blend of service management functionality and automation, while being intuitive and easy-to-use.

  • High availability
    SBC
  • Billing &
    settlement
  • Route
    optimisation
  • Rate
    management
  • Traffic &
    QoS monitoring
  • Business
    Intelligence

Operational Efficiency

Drive down costs through automation

In today’s increasingly complex environment with a large number of interconnect partners, daily rate changes and frequent, complex routing decisions have become the norm for wholesale voice operators. DCM automates time consuming core operational activities including rate management, route optimisation, billing management and service monitoring.

Automated rate import & Analysis

DCM supports automated rate import from email with detailed change analysis that provides the detailed insight required to make routing and pricing decisions. Rate change analysis can be automatically distributed within your organisation, increasing operational efficiency.

Automated traffic & QoS monitoring

Wholesale operators need to respond rapidly to changes in partner behaviour, traffic profiles or performance, as these can be indicative of issues such as fraud, or they may have a commercial impact. DCM’s automated traffic and QoS monitoring is based on sophisticated heuristic learning, providing real-time visibility of potential issues, allowing them to be resolved before they impact service.

Diagram

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Digitalk Carrier Cloud

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The Digitalk Blog

Keep up with our thoughts on the industry’s latest news and developments

  • Afghanistan’s Leading Communications Provider Selects Digitalk Carrier Cloud to enhance routing and real-time control for wholesale connectivity services

    Digitalk enables seamless migration to Carrier Cloud for Roshan, replacing legacy platform and delivering enhanced business intelligence.

  • Digitalk Carrier Cloud delivers operational savings for Expresso Telecom, boosting service performance and reliability

    Digitalk migrates Expresso Telecom Group from legacy solutions to a single, centralised platform in the cloud, serving operations in multiple countries, backed by enhanced service assurance and on-demand scalability.

  • Excellence in customer experience provides an opportunity for differentiation, part 3

    Excellence in customer service depends on being able to help your customers efficiently, through automation and through tailored, relevant responses, backed by an engaged and empowered team. If your branded MVNO doesn’t meet expectations created by the brand, it risks being seen as irrelevant. In the final part of this series, we explore key tactics to help achieve excellence.
  • Roam Like at Home means you may have to rethink and rebuild roaming partnerships

    Roam Like at Home brings many benefits to consumers – but it raises challenges for MVNOs. They need to be able to take more control of their roaming agreements and to build partnerships to serve the most popular destinations. This means that MVNOs need the operational flexibility to establish new agreements and the platform to support new roaming solutions.
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