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Service Numbers
Business availability with greater flexibility
Demand for number translation, call distribution and premium rate services is growing rapidly.
Increasingly, businesses are recognising that improved service availability and new revenue opportunities can be achieved with greater flexibility, more control and lower investment.
DIGITALK's Service Numbers product is ideal for businesses needing round the clock accessibility, sales and support organisations with distributed call centres and agents, and entrepreneurs and media organisations offering revenue-generating information and entertainment services.
Giving businesses control
Service providers can use DIGITALK’s Service Numbers to offer a fully configurable solution on a single, scalable platform. Calls to customers can be accepted and directed to outbound destinations, IVR menu trees, announcements or voicemail, applying geographic and time-based criteria to influence call routing.And with its integrated web self-care, users can set up and manage their call routing from inbound service number right through to call end point, so that they save time on service changes and the service provider saves effort on support services.
