Number translation, call distribution and premium rate services are growing rapidly in popularity as businesses recognise that improved service availability and new revenue opportunities can be achieved with greater flexibility, more control and lower investment. With DIGITALK Service Numbers, services can be offered to businesses needing round the clock accessibility, sales and support organisations with distributed call centres and agents, and entrepreneurs and media organisations offering revenue-generating information and entertainment services. DIGITALK Service Numbers enables service providers to offer a fully configurable solution to meet these multiple targeted business scenarios on a single, scalable platform solution.

BENEFITS

DIGITALK’s Service Numbers combines both the features and the flexibility needed to enable service providers to fully address the market demand for intelligent number translation, call distribution and mass calling services. Benefits of DIGITALK’s solution include:

• Address the needs of multiple business types with a fully featured service capability
• Target specific market segments with different service classes supported by branded micro-site deployment
• Exploit reseller channels with a fully brand-able ‘white label’ service
• Maximise revenue with multiple subscription and call charge options
• Meet mass calling demands across multiple customers reliably with a scalable platform solution
• Reduce capital investment with a complete networking solution and full media function support
• Respond to urgent customer demands with easy and quick routing, menu and announcement changes
• Fulfill regulatory compliance demands for call charge and other announcements
• Minimize operations costs by allowing users to manage their own service with web self-care

FEATURES

Of critical importance to both service providers and their customers, DIGITALK Service Numbers web self-care enables service users set up and manage their complete call routing from inbound service number through to call end point, whether outbound destination, announcement or voicemail. Additional DIGITALK Service Numbers application features include:

• Number translation from non-geographic to geographic numbers
• Call screening to filter unwanted calls or accelerate preferential callers
• Menus to allow callers to navigate to the right destination
• Announcements for user information and audiotext services
• Geographic routing to direct calls to the nearest destination
• Date / time based routing to accommodate holidays and working hours
• Percentage routing for balanced distribution of calls
• Call queuing to avoid losing calls at busy periods
• Voicemail to allow users to leave a message
• Callback so that agents can return calls

Deployed on the DIGITALK Multiservice Platform, Service Numbers is a highly scalable solution that can be offered as a retail or wholesale service with full rating and charging flexibility and complete, integral network and service management.